Most U.S. adults say they are confident that the Census Bureau will keep their personal information secure – yet a majority also say that they would be concerned if the data the 2020 census form collects from them were to be made public. With most people being encouraged to respond to the census online for the first time in 2020, those who are confident that the bureau will keep their data safe are also among the most likely to say they would prefer to respond to the census online.
There is more confidence in the Census Bureau to protect personal information than in some other organizations
For the most part, U.S. adults are confident the Census Bureau will keep their personal information safe from hackers or unauthorized users. About two-thirds say this (66%), including 18% who say they are very confident and 48% who are somewhat confident.
People are equally confident in their credit card company – 66% say this, including 17% who are very confident their credit card company will protect their information. These responses exclude people who say they do not have a credit card.
When it comes to other entities, though, the public expresses less confidence. About half (49%) say they are confident that the companies or retailers they do business with will keep their personal information safe, and only 6% say they are very confident about this. Far fewer say the same about social media sites. Only about a quarter (23%) say they are very or somewhat confident that the social media sites they use will protect their information (among those who did not indicate that they don’t use social media).
Older adults – those ages 50 and older – are more likely than 18- to 49-year-olds to say they are confident the Census Bureau will keep their information safe (70% vs. 63% say they are very or somewhat confident). White adults (70%) are also more likely to be confident in the Census Bureau than are black (60%) or Hispanic (62%) adults.
There are also differences by educational attainment. Adults with at least a bachelor’s degree are more likely than those with less education to feel confident about the safety of their personal information collected by the Census Bureau (73% vs. 64%).
Despite high confidence in Census Bureau, most say they would be concerned if there were a privacy breach
Although people generally believe the Census Bureau will do an adequate job of keeping their personal information safe from hackers or unauthorized users, if there were to be a breach, most would be concerned.
Two-thirds of U.S. adults say they would be very or somewhat concerned if all of their personal information included in the 2020 census form were made public, including 37% who say they would be very concerned.
For the most part, the groups who tend to have more confidence in the Census Bureau also tend to be less concerned about the consequences of this kind of data breach. For example, those with a bachelor’s degree or more education are somewhat less likely than those with some college education or less to be very concerned (34% vs. 38%).
Among other demographic groups, different patterns emerge. Although older adults are more likely than their younger counterparts to say they are confident the Census Bureau will protect their information, they are also more likely to be concerned about a breach of privacy. About four-in-ten adults ages 50 and older (42%) say they would be very concerned, compared with 33% of younger adults. Black adults are more concerned about what would happen if their personal information were made public (49% say they are very concerned) than are white (34%) or Hispanic (38%) adults.
Attitudes about data privacy affect whether people prefer to answer the census online or not
Those who express more confidence that the Census Bureau will protect their personal information are somewhat more likely to say they would prefer to respond to the census online (rather than in person, by mail or by telephone). Some 63% of those who are very or somewhat confident in the Census Bureau would prefer to answer online, compared with 57% of those who are not too or not at all confident.
As might be expected, those who are more comfortable sharing their personal information online are also more willing to answer the census online (67% of those who are slightly or not at all concerned about sharing their information online would prefer to answer online, vs. 55% of those who are at least somewhat concerned). These factors are associated with the preference to answer the census online, even after controlling for demographic characteristics such as age, education, voter registration, race or ethnicity, gender, and party affiliation or leaning.
However, concern about a breach of privacy is not correlated with the desire to answer online – 60% of those who would be very or somewhat concerned if their data were made public would prefer to answer online, about the same as the 62% of those who are not too or not at all concerned who would prefer to answer online.