report | Aug 6, 2008

Search Engine Use

The percentage of internet users who use search engines on a typical day has been steadily rising from about one-third of all users in 2002, to a new high of just under one-half (49%).

report | Apr 24, 2008

Writing, Technology and Teens

Teens write a lot, but they do not think of their emails, instant and text messages as writing. But teens also believe good writing is essential for success and that more school writing instruction would help them.

report | Apr 23, 2008

Are You Impatient for Doctor-Patient Email?

Alicia Chang’s story on doctor-patient email has generated quite a bit of coverage and comment across the Web. I’m quoted as saying that “[p]eople are able to file their taxes online, buy and sell household goods, and manage their financial accounts. The health care industry seems to be lagging behind other industries.” Here is a […]

report | Feb 28, 2008

Doctor-patient Email

A new journal article on doctor-patient email reveals (to me, for the first time) that the very first phone call was actually a call for emergency medical assistance. Alexander Graham Bell had just spilled battery acid on himself, hence his hurrie...

report | Aug 22, 2007

Overstuffing ourselves with bacn

As we reported earlier this year, more Americans than ever say the volume of spam in their inboxes is increasing.

report | Jul 13, 2007

Zombies and Alter Egos at the FTC

The Federal Trade Commission's Spam Summit was an occasion to celebrate the (limited) success of the CAN-SPAM Act and to discuss the latest criminal threats online.

report | Jul 11, 2007

Spam Summit 2007

The typical citizen response to discovering that their computer is part of a botnet: "I thought it was running slow recently."

short reads | Jun 1, 2007

Campaign Watchers on the Net

That's the percentage of U.S. adults who used the internet during the 2006 midterm election campaigns to get political news and information and to discuss the races through email. And the number of Americans using the internet as their main source of political material doubled since the last mid-term election, rivaling the number from the 2004 presidential election year.

report | May 23, 2007

Spam 2007

37% of email users said spam had increased in their personal email accounts, up from 28% of email users who said that two years ago.

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