The vast majority of American Internet users say the Internet plays a role in their daily routines and that the rhythm of their everyday lives would be affected if they could no longer go online. Yet, despite its great popularity and allure, the Internet still plays second fiddle to old-fashioned habits. Some of the key […]
More Internet users are going to e-gov sites than ever. To explore in more detail what Internet users do when they go online for e-government, this survey asked, as the Pew Internet Project has done in the past, whether Internet users had ever looked for information online from a local, state, or federal government Web […]
55% of Internet Users Have High-Speed Either at Home or Work Broadband Internet access is increasingly being woven into the work and home lives of Internet users in the United States. According to the February 2004 survey of the Pew Internet & American Life Project, 55% of American Internet users have access to broadband either […]
But Citizens Want Multiple Channels Available to Contact Government
Internet users are increasingly turning to e-government sites to carry out their business with government. But Internet users and non-users alike value having more than one way to get in touch with government.
What Government Patrons want. To compare the different means people use to contact government and the outcomes, survey respondents were asked whether they contacted government in the past year (the year prior to the July 2003 survey), and by what means – telephone, Internet, letter, or in-person visits. For analysis of the subsequent series of […]
Introduction Policy makers have long hoped that the Internet could bring especially powerful benefits to rural areas, many of which have suffered economic problems as residents migrate to cities and suburbs. Many officials in small towns and rural regions hoped that technology that allowed people to communicate easily and cheaply with any modem owner in […]
