Use of E-Government Increases 50% as 97 Million Americans Use the Web and Email to Interact with Government Agencies
But Citizens Want Multiple Channels Available to Contact Government
Numbers, Facts and Trends Shaping Your World
But Citizens Want Multiple Channels Available to Contact Government
The survey asked people detailed questions about the types of problems they run into when they contact government by phone, the Web, or email. Telephone contacts About 40% of Government Patrons who had some interaction with government in the past year used the telephone and it was a circuitous journey for many of them. Slightly […]
Implications for Policymakers Americans clearly value multiple tools as ways to navigate through their interactions with government. E-government is an innovation in service delivery that many embrace, but people still use other means – most prominently the telephone – to get hold of the government. Using these various tools, Americans tend to be successful in […]
10:00am-11:30am Washington, D.C. MR. BOB WEINBERG: Friends, we are about to begin the program while you continue to enjoy this delicious luncheon. And the speakers, I’m sure, will be up to the challenge of competing with the clacking of the knives and forks. I’m Bob Weinberg, the president of the American Association of Jewish Lawyers […]
Many seniors have no interest in going online. Those who do want to get access face significant barriers. Eight in ten off-line seniors do not think they will ever go online.[9.numoffset=”9″ Lenhart, 2003.] They often live lives far removed from the Internet, know few people who use email or surf the Web, and cannot imagine […]
Internet users are increasingly turning to e-government sites to carry out their business with government. But Internet users and non-users alike value having more than one way to get in touch with government.
WASHINGTON – The percent of seniors who go online has jumped by 47% between 2000 and 2004. In a February 2004 survey, 22% of Americans age 65 or older reported having access to the Internet, up from 15% in 2000. That translates to about 8 million Americans age 65 or older who use the Internet. […]
The composition of the sample Most of the respondents have other jobs in addition to their work as in music. So, the answers reported in this survey come from a poorer and less professional segment of the music community than is often represented in the discussions that have raged around Washington about copyright and downloading. […]
22% of Americans 65 and older use the Internet. The percent of seniors who go online has jumped by 47% between 2000 and 2004. In a February 2004 survey, 22% of Americans age 65 or older reported having access to the Internet, up from 15% in 2000. By …
Wired seniors want to keep up to date, whether that means emailing their children or staying current with the news. Communication tops the agenda for wired seniors – but they generally stick to email. As noted, email is equally popular among Internet users age 65 or older and their younger counterparts. Fully 94% of wired […]