Some 30% of Americans say they often or sometimes experience internet connection issues

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June 2, 2021

Mobile Technology and Home Broadband 2021

Some 30% of Americans say they often or sometimes experience internet connection issues

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Some 30% of Americans say they often or sometimes experience internet connection issues

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Mobile Technology and Home Broadband 2021
Modest growth in share of Americans who say they own a smartphone or have broadband at home, but 30% say they often or sometimes have problems connecting to the internet at home
Broadband adoption varies substantially by education, household income; some differences less pronounced for smartphone ownership
15% of Americans are smartphone dependent
Smartphones, financial barriers and outside options for internet cited as reasons for not having home broadband
Cost and smartphone capabilities remain the most important reasons non-broadband users do not subscribe
Roughly seven-in-ten non-broadband users say they are not interested in having broadband at home
Unweighted sample sizes and error attributable to sampling

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ABOUT PEW RESEARCH CENTER Pew Research Center is a nonpartisan fact tank that informs the public about the issues, attitudes and trends shaping the world. It conducts public opinion polling, demographic research, media content analysis and other empirical social science research. Pew Research Center does not take policy positions. It is a subsidiary of The Pew Charitable Trusts.

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