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  • report

    Doctor-patient Email

    A new journal article on doctor-patient email reveals (to me, for the first time) that the very first phone call was actually a call for emergency medical assistance. Alexander Graham Bell had just spilled battery acid on himself, hence his hurrie…

  • presentation

    Online Shopping: Frictions, Frustrations, and Fixes

    Most internet users view online shopping as convenient and a time-saver. At the same time, they worry about the security of sending their credit card information over the internet.

  • report

    Erase me…wait, don’t erase me!

    Recent events have highlighted an interesting set of consequences connected to the persistent presence many of us enjoy online.

  • report

    Online Shopping

    Most online Americans view online shopping as a way to save time and a convenient way to buy products, but most also express discomfort about sending personal or credit card information over the internet

  • report

    E-health Reality Check

    Eight in ten respondents who recently needed health information said they turned to a professional for advice.

  • report

    The new information order

    Where do you turn when you have a problem? Family and friends? Experts? Internet searches? Libraries?
    We asked those and a variety of other questions on a recent survey and found some surprising things.

  • report

    Information Searches That Solve Problems

    There are several major findings in this report. One is this: For help with a variety of common problems, more people turn to the internet than consult experts or family members to provide information and resources.