OK, so a high-stakes financial decision faces a big group of consumers. Most experienced Internet users might say, “So what, I got a great deal on my car last year based on Web research…”
Internet users are increasingly turning to e-government sites to carry out their business with government. But Internet users and non-users alike value having more than one way to get in touch with government.
This report analyzes the responses of more than 64,000 Americans to phone surveys in the past three years. It finds that 63% of U.S. adults now are online and many of them have built Internet use into their lives in practical ways.
Half of American adults have searched online for 16 health topics ranging from disease information to smoking cessation strategies. Health seekers go online to become informed, to prepare for appointments and surgery, to share information, and to see…