Methods can matter: Where Web surveys produce different results than phone interviews
A Pew Research Center experiment found several key areas where Web surveys produced different results than those conducted by phone.
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Scott Keeter is a senior survey advisor at Pew Research Center. In this role, he provides methodological guidance to all of Pew Research Center’s research areas. An expert on American public opinion and political behavior, he is co-author of four books, including What Americans Know about Politics and Why It Matters (Yale University Press), A New Engagement? Political Participation, Civic Life, and the Changing American Citizen (Oxford University Press), The Diminishing Divide: Religion’s Changing Role in American Politics (Brookings Institution Press), and Uninformed Choice: The Failure of the New Presidential Nominating System (Praeger). He has also published numerous articles on survey methodology. Prior to joining Pew Research Center, he taught at George Mason University, Rutgers University and Virginia Commonwealth University, where he also directed a survey research center. Keeter is a graduate of Davidson College and received his doctorate in political science from the University of North Carolina. He is a past president of the American Association for Public Opinion Research (AAPOR). In 2016, Keeter won AAPOR’s highest honor, the AAPOR Award for Lifetime Achievement, for “outstanding contributions to the field of public opinion research.”