While service quality is the main driver of Americans’ tipping decisions, about three-in-ten U.S. adults also cite workers’ pay before tips as a major factor they consider.
The COVID-19 pandemic, subsequent labor shortages and supply chain problems, a burst of inflation and new payment technologies have upended large swaths of the service economy – including the tipped sectors. And a large majority of Americans have perceived a shift in the nation’s tipping culture in recent years. Overall, 72% of U.S. adults say […]
The largest share of Americans (49%) say the decision about whether to tip or not depends on the situation. To explore this sentiment further, we asked Americans whether they’d leave a tip in seven specific scenarios that are common in daily life. Americans report tipping at sit-down restaurants more regularly than in any other scenario […]
72% of U.S. adults say tipping is expected in more places today than it was five years ago. But even as Americans say they’re being asked to tip more often, only about a third say it’s extremely or very easy to know whether (34%) or how much (33%) to tip for various services.
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About one-in-ten Asian Americans live in poverty. Pew Research Center conducted 18 focus groups in 12 languages to explore their stories and experiences.