Shares who think AI would do better than humans at consistent treatment of job applicants vary by education, race and ethnicity

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April 10, 2023

1. Americans’ views on use of AI in hiring

Shares who think AI would do better than humans at consistent treatment of job applicants vary by education, race and ethnicity

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Shares who think AI would do better than humans at consistent treatment of job applicants vary by education, race and ethnicity

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1. Americans’ views on use of AI in hiring
Large majority opposes using AI to make final call on hiring, but views are more mixed on having AI review applications
Americans with higher household incomes are more likely to favor AI reviewing job applications than those with lower incomes
About half of Americans think AI would do better than humans at treating all job applicants consistently, but a plurality feel AI would be worse at identifying some workers’ potential
About two-thirds of adults would not want to apply for a job where AI is used to help make hiring decisions
Why people say they would – or would not – want to apply for a job where artificial intelligence had a say in hiring decisions
Black adults are more likely than other racial, ethnic groups to say racial bias is a major problem in hiring
About half of Black adults who view racial bias in hiring as a problem say AI would have positive impact, even as they are more skeptical than other groups
Large majority opposes using AI to make final call on hiring, but views are more mixed on having AI review applications
Americans with higher household incomes are more likely to favor AI reviewing job applications than those with lower incomes

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ABOUT PEW RESEARCH CENTER Pew Research Center is a nonpartisan fact tank that informs the public about the issues, attitudes and trends shaping the world. It conducts public opinion polling, demographic research, media content analysis and other empirical social science research. Pew Research Center does not take policy positions. It is a subsidiary of The Pew Charitable Trusts.

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