Americans say AI would be better than humans at treating all job applicants in the same way, but also feel AI would be worse at seeing someone’s potential | Pew Research Center

April 10, 2023

AI in Hiring and Evaluating Workers: What Americans Think

Americans say AI would be better than humans at treating all job applicants in the same way, but also feel AI would be worse at seeing someone’s potential

Americans say AI would be better than humans at treating all job applicants in the same way, but also feel AI would be worse at seeing someone’s potential

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Americans say AI would be better than humans at treating all job applicants in the same way, but also feel AI would be worse at seeing someone’s potential

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AI in Hiring and Evaluating Workers: What Americans Think
About six-in-ten Americans believe AI will have a major impact on workers generally, but only 28% believe it will have a major effect on them personally
Americans widely oppose employers using AI to make final hiring decisions, track workers’ movements while they work, and analyze their facial expressions
Would you want to apply for a job that uses AI to help make hiring decisions?
Americans say AI would be better than humans at treating all job applicants in the same way, but also feel AI would be worse at seeing someone’s potential
Majority of Black adults see racial or ethnic bias in hiring as a major problem; more who say this think AI would help, but one-in-five say it would worsen things
Among outcomes Americans predict if AI and face recognition are used at work: Feeling inappropriately watched, misuse of data, misinterpreting expressions