Lack of interest, concerns around privacy and accuracy are common reasons why people don’t use chatbots
Among U.S. adults who say they do not ever use AI chatbots, % who say the following is a reason why
Note: Figures may not add up to NET value due to rounding. Those who did not answer or said “Not a reason” are not shown.
Source: Survey of U.S. adults conducted Feb. 17-23, 2026.
“Americans and AI 2026: Chatbots, Smart Devices and Views on Impact”
“Americans and AI 2026: Chatbots, Smart Devices and Views on Impact”
PEW RESEARCH CENTER
Lack of interest, concerns around privacy and accuracy are common reasons why people don’t use chatbots
Among U.S. adults who say they do not ever use AI chatbots, % who say the following is a reason why
| Major reason | Minor reason | NET | |
|---|---|---|---|
| Not interested in using them | 60% | 23% | 83% |
| Concerned about how their personal information will be used | 54% | 24% | 79% |
| Don’t trust them to give accurate information | 45% | 30% | 76% |
| Don’t know how to use them | 29% | 26% | 55% |
| Think others will judge them for it | 3% | 11% | 14% |
Note: Figures may not add up to NET value due to rounding. Those who did not answer or said “Not a reason” are not shown.
Source: Survey of U.S. adults conducted Feb. 17-23, 2026.
“Americans and AI 2026: Chatbots, Smart Devices and Views on Impact”
“Americans and AI 2026: Chatbots, Smart Devices and Views on Impact”
PEW RESEARCH CENTER
