Many workers cite the lack of use case as a major reason they haven’t used AI chatbots for work | Pew Research Center

February 19, 2025

3. Workers’ experience with AI chatbots in their jobs

Many workers cite the lack of use case as a major reason they haven’t used AI chatbots for work

Many workers cite the lack of use case as a major reason they haven’t used AI chatbots for work

Download

Many workers cite the lack of use case as a major reason they haven’t used AI chatbots for work

1 2 3 456

Infographic Gallery

3. Workers’ experience with AI chatbots in their jobs
Young workers and those with more education are more likely to use AI chatbots at work
Most common uses for AI chatbots at work are doing research and editing written content
Workers younger than 50 are more likely to have used AI chatbots at work for a variety of tasks
Workers more likely to find AI chatbots helpful in speeding up their work than in improving its quality
Many workers cite the lack of use case as a major reason they haven’t used AI chatbots for work
Half of workers say their employer neither encourages nor discourages the use of AI chatbots at work