Numbers, Facts and Trends Shaping Your World

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    2. Online reviews

    Consumers have long relied on advice and recommendations from others before making purchasing decisions, and Americans today have access to a vast library of customer ratings and reviews that they can consult when deciding if products or services are worth their money. This survey finds that a substantial majority of the public now incorporates these […]

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    Online Harassment 2017

    Roughly four-in-ten Americans have personally experienced online harassment, and 62% consider it a major problem.

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    1. Online shopping and purchasing preferences

    America has long been a nation of shoppers, and that is as true online as it is in the physical world. The earliest modern e-commerce transactions date to just 1994, but by 2015 Americans were spending nearly $350 billion annually online – or roughly 10% of all retail purchases, excluding automobiles and fuel. Pew Research […]

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    Online Shopping and E-Commerce

    New technologies are impacting a wide range of Americans’ commercial behaviors, from the way they evaluate products and services to the way they pay for the things they buy.

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    Dan Morrison

    Dan Morrison is vice president of communications at the Pew Research Center where he leads the Center’s overall communications, media and digital strategies. Dan has made his career at the nexus of communications, international affairs, public policy and technology. He has worked in New York, Washington, Brussels and Paris for the combination of Bloomberg (where […]

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    Theme 4: Some say blockchain could help; some expect its value might be limited

    Trust is embedded in many things that foster relationships and transactions. Money is the prime example of a trust-infused artifact. People exchange it for other things of value because their governments say that their currencies are “backed” by the authority of those governments and, often, other governments. In days of yesteryear, money was tied to […]

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    Theme 5: Algorithmic categorizations deepen divides

    Two lines of thinking about societal divisions were embodied in many respondents’ answers. First, they predicted that an algorithm-assisted future will widen the gap between the digitally savvy, who are the most desired customers in the new information ecosystem, and disadvantage those who are not nearly as connected or able to participate. The second observation […]

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    3. Capital platforms: online selling and home sharing

    Digital work platforms allow users to earn money from their labor – in other words, their time or skills. But other platforms allow them to earn money from their capital (in other words, things that they own or possess). This survey examined two types of these capital platforms: home-sharing sites, where people can rent out […]

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