The survey asked people detailed questions about the types of problems they run into when they contact government by phone, the Web, or email. Telephone contacts About 40% of Government Patrons who had some interaction with government in the past year used the telephone and it was a circuitous journey for many of them. Slightly […]
More Internet users are going to e-gov sites than ever. To explore in more detail what Internet users do when they go online for e-government, this survey asked, as the Pew Internet Project has done in the past, whether Internet users had ever looked for information online from a local, state, or federal government Web […]
The recurring theme of “reinvention” in American government has in recent years been fueled by the desire to employ networked communication technologies to enhance government’s capacities. Electronic government, or e-government, has come to refer not just to Web pages of government agencies and government officials using email, but also to the Internet’s transactional and interactive […]
What Government Patrons want. To compare the different means people use to contact government and the outcomes, survey respondents were asked whether they contacted government in the past year (the year prior to the July 2003 survey), and by what means – telephone, Internet, letter, or in-person visits. For analysis of the subsequent series of […]
We owe special thanks to Elena Larsen, former Research Fellow at the Pew Internet & American Life Project. Prior to taking a position at the consulting firm Booz Allen Hamilton, Elena was intimately involved in survey design and analysis of the preliminary results. Her expertise was invaluable in shaping this project in its early stages. […]
This survey is based on interviews with 547 journalists and news media executives by telephone and online. The same questionnaire was used for both modes. The interviews were completed from March 10, 2004 through April 20, 2004. Design of the Media Samples Three samples were drawn for this survey: a national news media sample, a […]
Americans’ news habits have changed little over the past two years. Network and local TV news viewership has been largely stable since 2002. Daily newspaper readership remains at 42% (it was 41% two years ago). And the percentage of Americans who listen to news on the radio on a typical day is virtually unchanged since […]
The composition of the sample Most of the respondents have other jobs in addition to their work as in music. So, the answers reported in this survey come from a poorer and less professional segment of the music community than is often represented in the discussions that have raged around Washington about copyright and downloading. […]