Search results for: “customer success”

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reportFeb 18, 2010

Charging for Content Elicits Strong Objections among Bloggers

Free versus pay? When it comes to music, bloggers last week strongly championed free. On Twitter, strong views over privacy issues surfaced when Google released its new social networking feature, Google Buzz. And a conversation between Jon Stewart and Bill O’Reilly attracted over a million views on YouTube.
fact sheetDec 3, 2009

Sikh-Americans and Religious Liberty

With their distinctive appearance and religious practices, Sikh-Americans often find themselves at the center of workplace discrimination cases and other controversies involving their religious rights. And while Sikh groups have worked to carve out legal protections for the community’s religious practices, their efforts have not always met with success. In California, for example, Gov. Arnold […]
reportJun 15, 2009

The State of Music Online: Ten Years after Napster

While Napster morphed from its lawless larval stage to a dues-paying music service, consumers have had their pick of surviving free, peer-to-peer applications. And while the music industry has been on the front lines of the battle to convert freeloaders into paying customers, their efforts have been watched closely by other digitized industries.
reportJun 15, 2009

The State of Music Online: Ten Years After Napster

In the decade since Napster’s launch, selling recorded music has become as much of an art as making the music itself.
reportApr 15, 2009

The Partisan Story Online

Democratic voters are less likely to go online and to be online political users than Republicans, but the Democrats who engage in the online political process do so more intensely than their GOP counterparts. Despite the great success Democrats had in using the internet this election cycle, Republicans as a whole (68%) are actually more […]
reportDec 4, 2008

India

Global Optimism, Local Fears
reportDec 14, 2008

Scenario 3: The Evolution of IP Law and Copyright Protection

Prediction and Reactions PREDICTION: Content control through copyright-protection technology dominates. In 2020, strict content controls are in place thanks to the efforts of legislatures, courts, the technology industry, and media companies. Those who use copyrighted materials are automatically billed by content owners, and Internet service providers automatically notify authorities when they identify clients who try […]
reportDec 14, 2008

Scenario 2: The Internet and the Evolution of Social Tolerance

Prediction and Reactions PREDICTION: Social tolerance has advanced significantly due in great part to the Internet. In 2020, people are more tolerant than they are today, thanks to wider exposure to others and their views that has been brought about by the Internet and other information and communication technologies. The greater tolerance shows up in […]
reportDec 14, 2008

Scenario 1: The Evolution of Mobile Internet Communications

Prediction and Reactions PREDICTION: The mobile phone is the primary connection tool for most people in the world. In 2020, while “one laptop per child” and other initiatives to bring networked digital communications to everyone are successful on many levels, the mobile phone—now with significant computing power—is the primary Internet connection and the only one […]
reportNov 16, 2008

When Technology Fails

Half (48%) of tech users need help from others in getting new devices and services to work, and many experience tech outages when there is a glitch with their home internet connection, computer, or cell phone. Coping with these failures is a hassle f…