Numbers, Facts and Trends Shaping Your World

Search results for: “customer success”


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    Main Findings: Higher education’s destination by 2020

    Respondents’ thoughts Descriptions of future economic stress and economic divides were prevalent in responses to this survey question on higher education. While some who chose the first scenario said educational institutions are too static and will not move forward quickly to implement new digitally assisted approaches, others who chose that scenario said such change is […]

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    The Rise of Asian Americans

    Asian Americans are more satisfied than the general public with their lives, finances and the direction of the country, according to a comprehensive new nationwide survey by the Pew Research Center.

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    The World’s Muslims: Unity and Diversity

    The world’s Muslims are united in their belief in God and the Prophet Muhammad and are bound together by such religious practices as fasting during Ramadan and almsgiving to assist the needy. But they have widely differing views about other aspects of their faith, including how important religion is to their lives, who counts as a Muslim and what practices are acceptable in Islam.

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    Main Findings: The fate of “smart systems”

    Respondents’ thoughts About half of survey respondents selected the more upbeat scenario positing that a significant number of the features of the Home of the Future might finally arrive by 2020. The respondents who said the scenario will not unfold by 2020 said it is still too soon for smart systems to become deeply rooted […]

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    Main Findings: Influence of Big Data in 2020

    Respondents’ thoughts One major sign of the sanctification of Big Data as a topic of interest with vast potential emerged in March this year when the National Science Foundation and National Institutes of Health joined forces “to develop new methods to derive knowledge from data; construct new infrastructure to manage, curate and serve data to […]

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    Part 5: Libraries in transition

    How patrons’ book-borrowing habits are changing The findings reported in this chapter come entirely from the online canvassings of patrons and librarians. The patron respondents in our opt-in sample were frequent visitors of both their library’s physical branch and website. They use their library’s website regularly to reserve books and download e-books, while physical branches […]

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    Groupon

    One digital revenue source that many newspapers have become involved with during the past year is the daily coupon offering, whether it is Groupon or a homegrown version of it. The data reveal that on average, it is still a small part of the overall digital revenue, at 5%. But that is up from 1% […]

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    The Search for a New Business Model

    How close are America’s beleaguered newspapers to solving their revenue problems? A new report from PEJ that includes detailed case studies of dozens of daily papers and interviews with newspaper company executives finds an industry struggling to reinvent itself, but also some hopeful success stories.

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