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Respondents to this canvassing were very focused on human nature and the special character of online interactions. They offered a series of ideas along these lines: To troll is human; anonymity abets anti-social behavior; inequities drive at least some inflammatory dialogue; and the growing scale and complexity of internet discourse makes this difficult to defeat […]

Many of these respondents also cited another reason for concern about the future of the social climate online. They focused on the incentive structures of online life and argued: Things will stay bad because tangible and intangible economic and political incentives support trolling. Participation = power and profits. It’s a brawl, a forum for rage […]