40% of Americans who get health information on social media say it’s convenient, 7% say it’s accurate | Pew Research Center

April 2, 2026

Users of social media and AI chatbots for health information are more likely to say they are convenient than accurate

40% of Americans who get health information on social media say it’s convenient, 7% say it’s accurate

40% of Americans who get health information on social media say it’s convenient, 7% say it’s accurate

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40% of Americans who get health information on social media say it’s convenient, 7% say it’s accurate

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Users of social media and AI chatbots for health information are more likely to say they are convenient than accurate
Roughly 1 in 3 Americans often or sometimes get health information from social media; about 1 in 5 turn to AI chatbots
Who gets health information from social media?
40% of Americans who get health information on social media say it’s convenient, 7% say it’s accurate
Who gets health information from AI chatbots?
More Americans who get health information from AI chatbots say it’s highly convenient to get and easy to understand than personalized and accurate