Large majority of Americans do not want to use an AI chatbot to support their mental health

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February 17, 2023

60% of Americans Would Be Uncomfortable With Provider Relying on AI in Their Own Health Care

Large majority of Americans do not want to use an AI chatbot to support their mental health

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Large majority of Americans do not want to use an AI chatbot to support their mental health

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60% of Americans Would Be Uncomfortable With Provider Relying on AI in Their Own Health Care
Fewer than half in U.S. expect artificial intelligence in health and medicine to improve patient outcomes
Americans more concerned that health care providers will adopt AI technologies too fast than too slowly
Majority of U.S. adults would be uncomfortable if their health care provider relied on artificial intelligence
38% of Americans think that the use of AI in health care would improve patient outcomes
Americans tilt positive on AI’s ability to reduce medical errors; greater concern around data security, patient-provider relationships
64% of Black adults say bias based on patients’ race or ethnicity is a major problem in health and medicine
Among those who see a problem with bias based on race or ethnicity in medicine, 51% think relying more on AI would make the issue better
About half of those who see racial or ethnic bias in health and medicine think the use of artificial intelligence would help address the issue
Majority of Americans say they would want AI to be used in their own skin cancer screening
65% of U.S. adults say they would want AI to be used in their own skin cancer screening
Two-thirds of U.S. adults say they would not want AI to help determine amount of pain medication they get
U.S. adults aware of AI use in pain management more likely to want this in their own care than those unfamiliar with this technology
59% of Americans say they would not want AI-powered robots to be used in their own surgery
Men more likely than women to say they would want surgical robots with AI to be used in their own care
Many in U.S. support limits on the availability or use of AI chatbots for mental health wellness

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ABOUT PEW RESEARCH CENTER Pew Research Center is a nonpartisan fact tank that informs the public about the issues, attitudes and trends shaping the world. It conducts public opinion polling, demographic research, media content analysis and other empirical social science research. Pew Research Center does not take policy positions. It is a subsidiary of The Pew Charitable Trusts.

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