Among chatbot users, U.S. adults are far less likely than AI experts to say chatbots are extremely or very helpful to them | Pew Research Center

March 27, 2025

1. Artificial intelligence in daily life: Views and experiences

Among chatbot users, U.S. adults are far less likely than AI experts to say chatbots are extremely or very helpful to them

Among chatbot users, U.S. adults are far less likely than AI experts to say chatbots are extremely or very helpful to them

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Among chatbot users, U.S. adults are far less likely than AI experts to say chatbots are extremely or very helpful to them

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1. Artificial intelligence in daily life: Views and experiences
A third of U.S. adults say they’ve ever used a chatbot, compared with nearly all AI experts
Both the U.S. public and AI experts largely want more control over how AI is used in their lives
Among chatbot users, U.S. adults are far less likely than AI experts to say chatbots are extremely or very helpful to them
Few AI experts or U.S. adults say they have a great deal or quite a bit of control over AI in their lives
AI experts think people interact with AI far more than they say they do