Search and work are the most common uses for chatbots, 1 in 10 use these tools for emotional support
% of U.S. adults who say they ever use AI chatbots …
Note: “Employed” refers to those working full or part time for pay at the time of the survey.
Source: Survey of U.S. adults conducted Feb. 17-23, 2026.
“Americans and AI 2026: Chatbots, Smart Devices and Views on Impact”
“Americans and AI 2026: Chatbots, Smart Devices and Views on Impact”
PEW RESEARCH CENTER
Search and work are the most common uses for chatbots, 1 in 10 use these tools for emotional support
% of U.S. adults who say they ever use AI chatbots …
| Reason | Percent |
|---|---|
| To search for information | 42% |
| For tasks at work (among employed adults) | 38% |
| For fun or entertainment | 25% |
| To create or edit images or videos | 24% |
| To get medical advice | 20% |
| To get diet and fitness information | 20% |
| To get news | 13% |
| For emotional support or advice | 10% |
| For companionship | 4% |
Note: “Employed” refers to those working full or part time for pay at the time of the survey.
Source: Survey of U.S. adults conducted Feb. 17-23, 2026.
“Americans and AI 2026: Chatbots, Smart Devices and Views on Impact”
“Americans and AI 2026: Chatbots, Smart Devices and Views on Impact”
PEW RESEARCH CENTER
