Reasons for using chatbots for health span convenience, cost and medical advice
% of U.S. adults who say they ever use AI chatbots for the following health reasons
Note: Respondents who do not use AI chatbots or use them but not for these health reasons are not shown. Respondents who did not answer are also not shown.
Source: Survey of U.S. adults conducted June 22-28, 2026.
“From Diagnoses to Treatments, Why Americans Use AI Chatbots for Health”
“From Diagnoses to Treatments, Why Americans Use AI Chatbots for Health”
PEW RESEARCH CENTER
Reasons for using chatbots for health span convenience, cost and medical advice
% of U.S. adults who say they ever use AI chatbots for the following health reasons
| Reason | Group | Percentage |
|---|---|---|
| To get health information quickly | Main | 28 |
| To figure out what’s causing symptoms | Main | 25 |
| To get health information at little to no cost | Main | 22 |
| To get health information about treatments | Main | 22 |
| To learn more about a diagnosis from a doctor | Main | 22 |
| To help understand lab results | Main | 20 |
| To get health information you are uncomfortable talking about | Main | 18 |
| To help decide whether to go to a doctor | Main | 15 |
| NET ever use AI chatbots for at least one of these health and medical reasons | Net | 34 |
Note: Respondents who do not use AI chatbots or use them but not for these health reasons are not shown. Respondents who did not answer are also not shown.
Source: Survey of U.S. adults conducted June 22-28, 2026.
“From Diagnoses to Treatments, Why Americans Use AI Chatbots for Health”
“From Diagnoses to Treatments, Why Americans Use AI Chatbots for Health”
PEW RESEARCH CENTER
