Online shopping fraud is one of the most common types of scams Americans face
% of U.S. adults who say each of the following has happened to them
Note: “Bought an item online that either was counterfeit or never arrived and wasn’t refunded” was originally asked as two separate items; that figure includes those who say either or both has happened. Includes those who responded “Yes, happened in the past 12 months” or “Yes, happened but more than 12 months ago.” Those who did not give an answer are not shown. Please refer to the questionnaire for the full question wording.
Source: Survey of U.S. adults conducted April 14-20, 2025.
Source: Survey of U.S. adults conducted April 14-20, 2025.
PEW RESEARCH CENTER
Online shopping fraud is one of the most common types of scams Americans face
% of U.S. adults who say each of the following has happened to them
| % | Category | |
|---|---|---|
| Online hackers stole their credit or debit card info and made fraudulent charges | 48 | Other |
| Bought an item online that either was counterfeit or never arrived and wasn’t refunded | 36 | Other |
| A personal online account (e.g., a social media, email, bank or payment app account) was taken over/accessed without permission | 29 | Other |
| A scam email, text message or call led them to give away personal info | 24 | Other |
| Ransomware blocked them from using their computer until they paid money | 10 | Other |
| Gave money online in a fake investment opportunity (e.g., for stocks, bonds or real estate) | 7 | Other |
| NET Experienced at least one of these online scams or attacks | 73 | NET |
Note: “Bought an item online that either was counterfeit or never arrived and wasn’t refunded” was originally asked as two separate items; that figure includes those who say either or both has happened. Includes those who responded “Yes, happened in the past 12 months” or “Yes, happened but more than 12 months ago.” Those who did not give an answer are not shown. Please refer to the questionnaire for the full question wording.
Source: Survey of U.S. adults conducted April 14-20, 2025.
Source: Survey of U.S. adults conducted April 14-20, 2025.
PEW RESEARCH CENTER
