Americans expect to find what they are looking for online in news, health care, government information, and shopping.
This report contains the first scholarly studies built around analysis of hundreds of Web sites that have been cached in the September 11 Web Archives, and makes clear that no event in the Web era has so dominated so many Web sites in such a short, intense period of time.
Sixty-eight million Americans have used the Web sites of government agencies, a figure up from 40 million such users two years ago. They exploit their new access to government in wide-ranging ways, finding information to further their civic, professi...
Covers our basic findings related to how people use government Web sites.