Many experts say public online spaces will significantly improve by 2035 if reformers, big technology firms, governments and activists tackle the problems created by misinformation, disinformation and toxic discourse. Others expect continuing troubles as digital tools and forums are used to exploit people’s frailties, stoke their rage and drive them apart.
Nine-in-ten Americans say the internet has been essential or important to them, many made video calls and 40% used technology in new ways. But while tech was a lifeline for some, others faced struggles.