---
title: "Online Shopping: Frictions, Frustrations, and Fixes"
description: "Most internet users view online shopping as convenient and a time-saver. At the same time, they worry about the security of sending their credit card information over the internet."
date: "2008-02-22"
authors:
  - name: "John B. Horrigan"
    job_title: "Former Senior Researcher"
    link: "https://www.pewresearch.org/staff/john-b-horrigan/"
url: "https://www.pewresearch.org/internet/2008/02/22/online-shopping-frictions-frustrations-and-fixes/"
categories:
  - "E-Commerce"
  - "Online Privacy & Security"
  - "Privacy Rights"
tags:
  - "Shopping"
---

# Online Shopping: Frictions, Frustrations, and Fixes

Most Americans agree that online shopping is convenient and a time-saver. But most also worry about the security of sending credit card information over the internet. This impacts low-income people the most -- a segment of the population that could benefit greatly from e-commerce.